Pricing & billing
- What does Burt cost?
- A flat platform fee plus a fixed fee per qualified case. The exact numbers and the worst-case math are on Pricing.
- What counts as a “qualified case”?
- You choose your states and practice areas, and Burt scores every lead against PI intake criteria — it only bills a lead that meets them. The full definition lives on Pricing.
- What if I disagree with a charge?
- You’re billed in arrears and can dispute any packet before you pay. See how the dispute flow works on Pricing.
- Is there a contract?
- No — month to month, no setup fee. Details on Pricing.
The AI & ethics
- Will the AI give legal advice or promise an outcome?
- No — it gathers facts and documents the injury; your firm keeps every engagement decision. The ethics guardrails are on Security & trust.
- What happens when someone needs a real person?
- Your team can take over any live conversation and Burt yields. How handoff and alerts work is on the product page.
- Is what the AI says on the record?
- Yes — every transcript is retained, reviewable, and attributable to your firm. More on Security & trust.
Setup & fit
- How do I install it?
- One line of code, or the WordPress plugin — most firms are live the same morning. The steps are on Get started.
- Does Burt handle text messaging?
- Yes — a dedicated line with opt-in and STOP/HELP handling. See the full channel list on Integrations.
- Does it connect to my CRM?
- Website, WordPress, text, and data export work today; direct connectors are rolling out now. Current status is on Integrations.
- Is it bilingual?
- Yes — Burt handles intake in English and Spanish.
Data & security
- Is my firm’s data separated from other firms?
- Yes, at the database layer — one firm can never reach another’s. How isolation is enforced is on Security & trust.
- Is my data used to train AI models?
- No — our providers process it under no-training terms. The full data handling is on Security & trust.
- Who else touches the data?
- A short list of named providers, each getting only what it needs. The grid is on Security & trust.