AI intake for personal injury firms that never misses a lead.
Burt answers every injured person the moment they reach out: by chat or text, English or Spanish, any hour (phone intake is coming soon). And it captures evidence of the injury while it still exists.
I’m here whenever you’re ready. What happened?
we got rear ended on i-35 last thursday. my neck has been killing me since
That sounds scary. I’m sorry. If you have photos from that day, you can drop them right here and I’ll add them to your file.
Got it, added to your file. Was anyone in the car with you?
- Injury type
- Motor vehicle accident
- Injury date
- Aug 27 said as “last thursday”
- Severity
- Severe
- Incident state
- TX
- Liability
- Strong
- Representation
- Not represented
The actual Burt widget and dashboard. Sample conversation — every name and number is fictional.
Evidence captured at intake. Documented. Never lost.
Every other intake tool takes a message. Burt collects the injury itself: photos of the crash, walk-around video of the damage, a webcam statement in the claimant’s own words, the police report. All attached to the case file from minute one, timestamped, before memories fade and bumpers get fixed.
No other intake platform does this today. It’s why Burt exists.
However they reach out, Burt is already there.
Web chat
Embedded on your site, branded as your firm. The conversation starts the second a visitor does. One line of code, or the WordPress plugin.
Phone calls Coming soon
Coming soon: the same AI will answer your inbound calls with a natural voice, not an IVR tree, complete the intake, and follow up by text for evidence. Join the waitlist
Text messages
Claimants answer texts they’d never answer as calls. Burt keeps the thread going until the intake is complete.
Photos & files
The crash, the bruise, the police report, dropped straight into the conversation and onto the case file, each one read and given a plain-English title and summary the moment it lands.
Video
Walk-around video of vehicle damage and injuries, timestamped at intake and described in writing before anyone on your team presses play. The record adjusters can’t argue with.
Webcam statements
A recorded statement in the claimant’s own words, minutes after they reach out, not weeks later when the story has softened.
People don’t open up to robots.
Injured people hold back from AI — every firm running a scripted bot sees it. Burt is built on the opposite bet.
- It adapts mid-conversation, reading how someone talks and reshaping its questions to draw out what people usually won’t tell a machine.
- The result is fuller intakes: contact, incident, injuries, evidence, without the interrogation feel that makes claimants quit halfway.
How is your daughter doing today?
shes ok. still gets headaches at school tho
I’m glad she’s okay. And the headaches are worth mentioning to her doctor. Has she seen one since the accident?
not yet, we werent sure it was a big deal
That’s really common, and it’s exactly the kind of thing the firm will want to know about. I’ve noted it in your file.
Your team hears about it in seconds, not at sunrise.
The moment a lead qualifies, Burt alerts your team in the app and by email, and anyone can take over the live conversation in one click. SMS alerts are coming soon.
Your team can jump into any live conversation from that alert — see exactly how the inbox and handoff work on the product tour.
conversion lift when a lead is answered in under one minute.*
*Published lead-response industry research.
An injured person doesn’t wait.
They keep calling until a firm picks up, and whoever answers first usually signs the case. Over 40% of leads are lost in the first hour.*
Burt answers in seconds. At 2 a.m. In Spanish. While collecting photos of the crash.
You only pay for real cases.
Spam, solicitors, wrong numbers, and duplicates cost nothing. A month looks like this.
See how billing worksBefore you ask
Does Burt replace my intake staff?
No. It covers the hours and volume they can’t. Your team sees every conversation in the Burt inbox and can jump in whenever they want — Burt hands the claimant over and keeps working the rest.
Can we keep our answering service?
Of course. Run Burt on your website and texts alongside your answering service (phone intake is coming soon) and compare the case packets side by side. Nothing about Burt requires ripping anything out.
Never miss another injured client.
New firms get the price capped while they ramp and a direct line to the team building Burt — why signing on early pays off.